General Patient Information
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- Telephone: 0808 196 8861
- Email: PatientServices@staffsstoke.icb.nhs.uk
- Website: NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
NICE Guidance
Evidence based recommendations developed by independent committees, including professionals and lay members, and consulted on by stakeholders.
For information please see National Institute for Health and Care Excellence (NICE)